1st / 2nd Line ICT Support Officer

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Salary of up to £25,862
Full Time
35 hours

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1st / 2nd Line ICT Support Officer 
Location: Slough 
Salary of up to £25,862

Do you enjoy supporting customers and resolving their technical issues with Microsoft applications and operating systems, laptops, desktops and telephony hardware?

Joining our on-site friendly IT team, you’ll be providing first and second line support for NFER staff working remotely from home and at offices in Slough and York.

Whilst our offices are still open, you'll primarily be supporting colleagues who are working from home. 

You’ll be based in Slough with some home working and will be part of a team of 4 who provide first to third line professional IT services, ensuring high levels of support. You’ll fix issues in person, via remote support software and over the phone. Your role will be to:

- Provide technical support and advice for approved hardware and software
- Install, test, maintain and update hardware 
- Assist staff with standard operating systems and software packages 
- Provide maintenance and technical support for the telephony platform, managing the PABX and voicemail systems
- Maintain the hardware asset inventory

We are looking for someone who has a genuine interest in IT, who has a passion for technology matched with good interpersonal skills and can provide a friendly and supportive service.  

To apply, you’ll need to have had previous experience of working as part of an IT team offering a similar service.  

- Knowledge of Microsoft Windows 10 operating system
- Experience of supporting/troubleshooting Office 2016 Professional 
- Previous experience of using Active Directory
- Experience with mailboxes, distributions lists and Exchange server 2010 to 2016
- Excellent verbal and written communication skills
- The ability to work to tight timescales and manage ever changing priorities

We’re eager to hear from you if you’ve worked as an IT Support Technician, Support IT Engineer, Technical Support Advisor, Service Desk Technician, or IT Helpdesk Technician.


NFER has a worldwide reputation as a leading independent provider of education research and analysis. We are a registered charity that has contributed evidence, in-depth knowledge, and research expertise to support the creation of an excellent education for all children and young people for over seventy years. Improving the lives of children and young people is at the heart of everything we do. We offer:

- Competitive salary
- Generous pension scheme
- Free parking
- 42 days’ holiday per year including Bank Holidays + additional discretionary days
- Excellent support for professional development
- Great work/life balance (35 hours working week)
- Plus lots of wellbeing and social activities #NFERLife

NFER is a not-for-profit organisation and an equal opportunities employer, welcoming applications from all sections of the community.

The closing date for applications is midnight on Wednesday 25th November 2020.

So, if you are looking for a fresh, new challenge as a 1st / 2nd Line ICT Support Officer, please apply via the button shown. This vacancy has been placed by Webrecruit on behalf of NFER.


The National Foundation for Educational Research in England and Wales. Head office and registered address: The Mere, Upton Park, Slough, Berkshire, SL1 2DQ
Recruitment enquiries: Email: recruitment@nfer.ac.uk
General enquiries: Telephone: +44(0)1753 574123 | Fax:+44(0)1753 691632 | Email: enquiries@nfer.ac.uk
Product enquiries: Telephone: +44(0)1753 637007 | Email: products@nfer.ac.uk
Research participant enquiries: Telephone: +44(0)1753 637096 | Email: rpo@nfer.ac.uk
Registered charity number 313392. Registered number 900899 (England and Wales). A company limited by guarantee.