ICT Support Officer
Location: Slough
Do you enjoy to troubleshoot and support others with their technical issues on PC, hardware, OS and telephony?
Joining our on-site friendly IT team, you’ll be the first point of contact providing technical support for staff working at our main office in Slough, as well as remote workers and staff located in satellite offices in York and Wales.
You’ll be based in Slough, working as part of a team of 4 who provide a 1st – 3rd line professional IT service, ensuring high levels of support. You’ll fix issues in person, via the helpdesk and over the phone. Your role will be to:
- Provide technical support and advice for approved hardware and software
- Install, test, maintain and update hardware
- Assist staff with standard operating systems and software packages
- Provide maintenance and technical support for the telephony platform, managing the PABX and voicemail systems
- Maintain the hardware asset inventory
We are looking for someone who has a genuine interest in IT, who has a passion for technology matched with good interpersonal skills to provide a friendly and supportive service.
To apply, you’ll need to have previous experience of working as part of an IT team offering a similar service. The following is also essential:
- Knowledge of Microsoft Windows 10 operating system
- Experience of supporting/troubleshooting Office 2016 Professional
- Experience of using Active Directory
- Previous experience of mailboxes, distributions lists and Exchange server 2010 to 2016
- Excellent verbal and written communication skills
- The ability to work to tight timescales and manage ever changing priorities
We’re eager to hear from you if you’ve worked as an IT Support Technician, Support IT Engineer, Technical Support Advisor, Service Desk Technician or IT Helpdesk Technician.
Why NFER?
NFER has a worldwide reputation as a leading independent provider of education research and analysis. We are a registered charity that has contributed evidence, in-depth knowledge, and research expertise to support the creation of an excellent education for all children and young people for over seventy years. Improving the lives of children and young people is at the heart of everything we do. We offer:
- A competitive salary
- Generous pension scheme
- Free parking
- 42 days’ holiday per year including Bank Holidays + additional discretionary days
- Excellent support for professional development
- Great work/life balance (35 hours working week)
- Plus lots of well-being and social activities #NFERLife
NFER is a not-for-profit organisation and an equal opportunities employer, welcoming applications from all sections of the community.
So, if you are looking for a fresh, new challenge as an ICT Support Officer, please apply via the button shown.