Do you enjoy working in a variety of areas, learning new skills and can apply yourself to develop a portfolio of work leading to an apprenticeship in Business Administration Level 3.
Then join us as one of our new apprentices on a scheme that has been running for over 5 years being the stepping stone of past participants to go on to a variety of other careers. You will be involved in a variety of administrative duties across our business, supporting areas such as research, project management, sales and marketing, finance and HR. You’ll gain an insight into how organisations work, giving you an opportunity to try different areas while achieving your Level 3 City & Guilds qualification.
For your main placement you’ll bein the Research & Product Operations Department (RPO) team, you will be:
• Working on large-scale projects
• Ensuring that tasks are completed accurately and within the agreed timelines
• Telephoning schools and other organisations for recruitment or data collection purposes; responding to telephone and email queries from schools, local authorities and other organisations
• Assisting with packing and dispatch of materials, questionnaires and assessment tests to schools or Test Administrators
• Checking in returned materials and accurately recording information on the survey administration system or in Excel/Access
• Working in the Data Capture team, scanning and verifying documents
• Carrying out data matching activities and quality assurance on data
• Supporting preparations and the effective running of events
• Possibly working off-site assisting with training activities in the Midlands
• Producing documents and spreadsheets using Word and Excel.
Working in our Support Departments (e.g.: Human Resources; Finance; Facilities; Sales, Marketing & Impact), you will be assisting the administrators with clerical and computer work, which could include:
• Processing purchase orders, invoices, expenses and payments
• Responding to staff enquiries and business requirements
• Administering recruitment processes and maintaining HR records
• Contributing to learning and development projects
• Supporting preparations and the effective running of workshops/events
• Creating business documents and training materials.
Your development
We are committed to creating relevant opportunities to support your ongoing learning and development to help you achieve your Diploma. This might include:
• Developing and delivering a presentation
• Contributing to improving business processes
• Chairing and leading meetings
• Resolving complaints
• Leading a small project or contributing to a larger one.
About you
As well as being friendly, reliable, and trustworthy, you will be a good communicator and responsive to changing priorities. As your confidence builds, we will expect you to challenge appropriately and make suggestions on how we can improve our ways of working.
You will have experience in:
• Delivering high levels of customer service to internal and external customers
• Completing delegated tasks accurately and efficiently: e.g. updating records and information; producing minutes for meetings as required
• Using Microsoft Outlook, Word, Excel and PowerPoint and other software to create, edit and produce documents and presentations.
You will also need:
• An attention to detail, ensuring your work is accurate and free to mistakes
• Experience of working effectively in a team
• Good telephone skills – able to listen and gather information, respond appropriately, answering queries and giving guidance as appropriate
• Good work planning skills and the ability to complete tasks on time
• A flexible attitude and an ability to respond to changing priorities
• A proactive approach, happy to take the initiative.
About at NFER
NFER is a highly respected and successful not for profit charity that carries out research within the education system, from early years to further education up to employment. We are passionate about education and our mission is to provide impactful evidence that improves education, learning and the lives of learners.
Based in our office at Upton Park in Slough, this 13 month full-time training apprenticeship pays a salary from £6.20 per hour (for those under 21) to £8.50 per hour (for those aged 21 to 25)
We work a 35 hour week, normally 9.15am to 5.15pm with one hour for lunch. Working patterns may vary according to business needs.
We offer a generous holiday allowance, made up of:
• 30 days annual leave
• 8 bank/public holidays
• Up to 4 additional discretionary days offered at the CEO's discretion.
If you are looking for a new challenge as a Business Apprentice within Research and Product Operations, click the button to apply. Closing date will be midnight Sunday 12th January.